MCDST（70-271）致胜经典：Microsoft Windows XP用户支持与故障排除（英文版） 下载 pdf 百度网盘 epub 免费 2025 电子版 mobi 在线

Get official exam prep guide plus practice testsm now updated for Windows XP Service Pack 2. Ace your preparation for the skills measured by MCDST Exam 70-271- and on the job--with this official Microsoft study guide, now updated for Windows XP Service Pack 2. Work at your own pace through a system of lessons, hands-on exercises, troubleshooting labs, and review questions. Maximize your performance on the exam by learning how to:

Perform and troubleshoot an installation or upgrade；Configure and troubleshoot hardware--such as print, display, and I/O devices UPDATED~Manage access to files, folders, and add-on software

Configure the desktop and user environment NEW--Set up and support Windows Firewall, security and privacy settings, and local policy NEW--Use Microsoft Update and Automatic Updates to keep your system current Resolve network connectivity issues--both local and remote Optimize system performance.

作者简介：

Walter Glenn, MCDST MCSE，and Microsoft Certified Trainer, is a technology consulatant, techer and writer. He's authored a number of books on Windows and coauthored Several MCSA/MCSE Self-Paced Training Kits(Microsoft Press).

Part I Learn at Your Own Pace

1 Introduction to Desktop Support

2 Installing Windows XP

3 Supporting Local Users and Groups

4 Supporting the Windows Desktop

5 Supporting Windows XP File and Folder Access

6 Installing and Managing Hardware

7 Supporting Display Devices, I/0 Devices, and ACPI

8 Supporting Storage Devices in Windows XP

9 Managing Local and Network Printers

　10 Supporting Network Connectivity

　11 Supporting Internet Explorer in Windows XP

　12 Monitoring System Performance in Windows XP

Part 2 Prepare for the Exam

　13 Installing a Windows Desktop Operating System (1.0)

　14 Managing and Troubleshooting Access to Resources (2.0)

　15 Configuring and Troubleshooting Hardware Devices and Drivers (3.0)

16 Configuring and Troubleshooting the Desktop and User Environments (4.0)

17 Troubleshooting Network Protocols and Services (5.0)

Practices

Identify Tasks in a Corporate Environment

Install Windows XP

Update Windows XP

Start the Recovery Console by Using the Windows XP CD

Work with Local User Accounts and Groups

Support the Windows Taskbar and Start Menu

Configure Language Settings

Manage Files and Folders

Configure NTFS Permissions

Share a Folder

Work with Simple File Sharing

Run the Add Hardware Wizard

Troubleshoot Hardware Problems

Work with Hardware Drivers

Configure Display Settings in Windows XP

Set Power Options

Manage Hard Disks

Configure a Printer

Configure Print Permissions

Resolve Network Connectivity Issues

Configure Windows Firewall

Configure Internet Explorer

Configure Visual Effects

Tabtes

Table 1-1: End Users Have Varying Skill Levels

Table 1-2: An Overview of the Corporate Tier Structure

Table 1-3: Overview of the Telephone Call Center Tier Structure

Table 1-4: Selecting the Right Newsgroup

Table 2-1: Supported File Systems

Table 2-2: Windows XP Upgrade Paths

Table 2-3: Common Windows XP Installation Errors

Table 2-4: Command-Line Parameters for Windows Updates

Table 2-5: Summary of Advanced Boot Options

Table 2-6: Recovery Console Command Descriptions

Table 3-1: Auditable Events

Table 3-2: Potential Events to Audit and Reasons to Audit Them

Table 4-1: Advanced Taskbar Problems and Solutions

……

Troubleshooting Labs

Case Scenario Exercises

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